KMS builds AI coworkers for multi-branch clinics. They answer patients on WhatsApp and by phone, bring lapsed patients back, and show the owner which branch, doctor and service line is really making money. They run on your own systems, are designed around Singapore's PDPA, and your team decides what the AI may do on its own.
analytics and AI, healthcare included
analytics projects delivered by our team
front desk, patient journey, owner's view
From hospital analytics on Qlik to AI coworkers for a six-clinic chiropractic group, healthcare has been part of our work since 2004.
Enquiries arrive after hours, at weekends and during the lunch rush. Nobody answers, so the patient books with whoever replies first.
No-shows and lapsed patients drift away one at a time. Nobody notices until the month closes, and by then the recall window has passed.
Revenue reports rank branches by gross takings. They hide cost-to-serve, slow insurer collections and which doctors keep their patients.
Most clinic AI stops at the front desk: answer the enquiry, book the slot. The Clinic Growth Engine starts there and carries on, through every patient's journey, to the owner's numbers.
✓ Answers enquiries on WhatsApp and by phone
✓ Books, confirms and reminds
…and stops there.
✓ Answers enquiries on WhatsApp and by phone
✓ Books, confirms and reminds
✓ Follows up every lead for 30 days, CRM updated
✓ Brings lapsed patients back
✓ Shows true profit by branch and by doctor
✓ Chases overdue insurer balances
✓ Owner's dashboard with actions and owners
Everything in the Growth Engine box is shown further down this page: the front desk, the patient journey and, on demo data, the owner's dashboard.
A WhatsApp assistant and an AI voice receptionist answer every enquiry in seconds, day or night. They offer slots from your live calendar, book, confirm, remind and reschedule, and hand over to your staff whenever a person is needed.
Reminders before the visit, follow-up after it, and recall when a patient goes quiet. Every reactivation message is drafted for your approval, with an opt-out and no clinical details.
The Clinic Growth Engine. Ask about your group in plain English and get the answer, the chart and a costed action: branch performance, doctor ranking, margin leaks and patient retention.
WhatsApp, a phone call, a web form or an ad, at any hour.
In your clinic's voice, not a generic bot's.
The patient picks a time in the conversation.
Confirmation sent, no double-booking, no re-keying.
Same-day reminder; changes handled and your calendar updated.

A patient asks where the clinics are and when Tampines opens, and gets an answer in seconds, in the clinic's own voice.
Demo conversation from the assistant being deployed with our first clinic group. It goes live once the clinic signs it off.
Admin only, by design. Questions about symptoms, diagnosis or treatment go straight to your staff.
Lead follow-up and CRM automation already run at our first clinic group. The WhatsApp assistant and the voice receptionist are being deployed there now; a call recording from the voice receptionist will be added here.
Real screens from the Clinic Growth Engine, run on demo data from a fictional three-branch clinic.

"What's the one thing I should worry about today?" Every branch checked against its 30-day average, one flag raised, one action named.
Built in AllMates by the Clinic Dashboard coworker, from the clinic's own files: KPI tiles, the charts that matter, then three insights and three actions, each with an owner. Switch the tabs to change the view.
One question goes to the Clinic Maestro. It works out which specialists it needs (Finance, Operations, Performance), brings each one in, and returns one answer with every figure attributed to the coworker that produced it. Drafts only: nothing is sent, published or spent without your sign-off.

"The journey from conception to delivery of the business intelligence dashboards by the KMS team was a successful one. The KMS team is extremely professional and consists of expertise that are not only able to understand our needs but also proactive to suggest value-added ideas to make the project a great success. I would highly recommend KMS to any healthcare organizations who are facing fragmented, ever changing data that is so important to dictate business outcomes and strategies, to reach out to KMS."
— Joelle Lee, Singapore CEO, Luye Medical International Group (2021)
"As a specialty care provider, we are constantly looking for ways to improve our operations and make data-driven decisions. KMS designed dashboards and reports have allowed us to have real-time visibility into key performance metrics and have given us the confidence to make strategic investments and drive growth."
— Manaen Ma, Director, Luye Life Sciences Group
"We chose [KMS] because we needed a smart way to connect our three pillar systems, and they delivered exactly that by building our custom GenAI platform. It's completely changed how we look at our clinic operations."
— Dr Dino Buosciolo, Total Health Chiropractic
Consent, purpose limitation and notification are designed in from the start. The patient-facing assistants handle administration, not clinical advice. Analytics works on patient IDs, not names.
The coworkers read from your clinic system. They never write to clinical records.
ISO 27001 and SOC 2 infrastructure, encrypted in transit and at rest, with contractual no-training and no-retention terms on every model provider.
Usage is visible by coworker, model and tool, so the cost of AI never becomes a surprise.
The usage view shows credits consumed and remaining across the group, broken down by model and by tool, day by day. You decide how much AI the practice runs on, and you can see exactly where it goes.

No rip-and-replace. The coworkers sit on top of your existing clinic stack, and more than 80 tool connectors cover most of what a clinic group uses.
Export from your clinic system and accounts. We load 50,000 AllMates credits and the Clinic Growth Engine answers questions about your own group. No charge.
A 30-minute call about your enquiry channels, clinic system and branches. A firm written proposal within 48 hours. Live in five to seven weeks.
Twelve weeks from the first interview to a running pilot, with a measured ROI verdict at the end.
No. It handles bookings, reminders, rescheduling and general enquiries. Anything about symptoms, diagnosis or treatment is passed to your staff.
The build follows Singapore's PDPA: consent, purpose limitation and notification, admin-only patient conversations, and analytics on patient IDs rather than names. Your clinic system remains the master record.
PLATO today, alongside QuickBooks, LACRM and WhatsApp Business. Other systems connect through standard connectors; we confirm yours on the scoping call.
No. Everything runs on top of the systems you already use.
It hands the conversation to a person on your team, with the context so far.
The Clinic Growth Engine can start on your exported data straight away. The front desk goes live in five to seven weeks.
You decide. The front desk answers, books and reminds within the rules you set. Recommendations, reactivation messages and plans are drafted for your sign-off.
The Clinic Growth Engine starts free on your own data. Front-desk and pilot work are scoped per clinic group, with a written proposal within 48 hours of a 30-minute call.
A 30-minute call. Bring one question about your branches, your doctors or your front desk, and we will show you how the coworkers would answer it.
Or email ask@kms-world.com. A person replies within one business day.
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